February 4, 2014
“Just a note to tell you a about how we feel about our new patio. First off, let’s start with the design. You listened to us. You heard us describe how we would use the space. Your design was the first reason that we chose to work with Twin Oaks. Listening to the customer and then being able to process that info into a plan is the difference where we felt that you were not just trying to sell the same square of pavers that other companies recycle from job to job.
The Job: After 5 years of heavy construction at our place, we were prepared for mud and dust that comes with any large scale project. But your field team managed their workspace and cleaned up after themselves at the end of each day. After spending 5 months cleaning up after our rough framing contractors, I found it refreshing that I didn’t have to pick up one piece of broken brick the entire time you were at our house, your guys even swept my driveway before you left!
The Finished Product: We couldn’t be happier with the way it turned out. Fred’s meticulous approach to the design (and RE-design and RE-RE design!) of the staircase threw a few curve balls at him but his desire to make sure that we were all on the same page makes me think of him every time I look at the stairs.
So, in conclusion, we’re happy. When we started this project we encountered a lot of landscape companies who said they did brick paver work. But at some point there’s a very big difference between people who just install a job and people who are dedicated to making sure that not only is every phase of the project right, but at the end of the job; that the client satisfaction with the finished product exceeded their expectations. You certainly exceeded our expectations for our patio.
Anyone who’s considering a landscape contractor should take into consideration what they really want out of backyard living space. Let’s face it, this is Michigan, we’ve only got 4, maybe 5 months to enjoy our outdoor space, I’m glad that I followed my gut with you guys. If this letter does anything; I hope that it shows future customers to compare all aspects of their job. Not just the bottom line price or how many inches of compacted base material is used. Look at the design. Look at the intangibles. Look at the consultative nature of how you design, service and install your projects. In hindsight this is why I’m glad we ended up with you.
See you next summer for Phase 2 of the project!!!
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