I have worked in the Condominium Management industry for more than twenty years, and I have worked with dozens of different landscape firms throughout that time. I found Twin Oaks to be one of the best in the industry. They are prompt and thorough when it comes to communication and response time, and they provide exceptional service, increase property values and provide managers piece of mind when it comes to following through. I highly recommend them to anyone looking for more than just cost when it comes to landscape firms.
Mariah Sroka, CMCA, AMS, PCAM
Just wanted to let you know what a pleasure it was to work with your crew on installing the French Drain this week.
Winston, Quintin and Billy work well as a team, and they were very courteous and willing to explain each step of the process as they were installing the drains. The workmanship is great and when the project was completed, you can hardly notice where the drains were installed. Everything was back in place, neat and clean. In terms of taking out plant materials, using particular stones, etc. for the open outlets in back, the crew always asked before doing the final part, if they could do something or use something—they consulted with us first.
We really appreciate being able to be part of what was going on at the time. Please let Winston, Quintin and Billy know that we felt very comfortable and pleased with their work.
This crew shows how important it is to have really good, knowledgeable, and very qualified group of individuals who can do the job, and make the client feel totally at ease that the job was well done according to specifications. This was a totally professional job on all levels. We have already highly recommended Twin Oaks to neighbors.
Marian and Richard W, Ann Arbor
Steve….I believe the crew chief for the Woods is Dave (He is the chief jockey of the mower in our area.) He is terrific. Today was a challenge…rain on the horizon….a myriad of freshly seal coated driveways that had been delayed by early week weather. All of this came to a head in a land locked area in front of our home and neighbors. No way to mow unless drive across “new” driveways. I was about to send you an email when Dave appeared at the front door saying he would talk to you about coming back to mow this area Monday….an area that has really tall growth. This is a young man who REALLY cares!!! I will proceed with my planned email.
Dave H., Ann Arbor
I wanted to thank you and especially your crew for the excellent job they did. The yard looks great. Your staff was extremely conscientious, polite and hard working. They were very considerate of me and my grandson, always did what they said they would do, including cleaning up the site perfectly.
I appreciated the prompt response to my changes too. I will highly recommend you to anyone I know looking for landscape or drainage work. Please let your crew know how happy I was with their work.
I just wanted to let you know that Marcie liked the new beer you turned me on too, thanks! Also just to reiterate, Marcie and I are are completely and totally satisfied with the way that our landscaping project turned out. Fred and his guy’s were very professional and knowledgeable and polite. They kept all the supplies neat and organized through out the process and kept me and my family informed every step of the way. They meet or exceeded all our expectations on every step of the process, even with the extra difficult weed removal they pushed through and gave us the perfect results. Just as last time your team made it a easy and enjoyable landscape experience, and that’s why you earned our repeat business!
Scott & Marcie M.
Deb and I are very pleased with the job that Twin Oaks has done with our backyard! Your crews that did the work were very pleasant to work with on this project. My compliments of a job well done need to be extended to Fred and Joe who went to great lengths to get the job done. Now that we are passed this phase, Deb and I would like to know more about the services that Twin Oaks provides. Now that we have a fresh mulch bed in the back, we would also like to mulch the remainder of our shrub beds. Would you be able to give us an estimate? We also need some trimming done along the side of our garage and the tree by the front porch. We are excited to continue doing business with Twin Oaks.
“You guys have handled our landscaping needs professionally and promptly, and I want to make sure you get the first crack at continuing that service when our new location opens.”
I just wanted to let you know that Marcie liked the new beer you turned me on too, thanks! Also just to reiterate, Marcie and I are completely and totally satisfied with the way that our landscaping project turned out. Fred and his guys were very professional and knowledgeable and polite. They kept all the supplies neat and organized through out the process and kept me and my family informed every step of the way. They meet or exceeded all our expectations on every step of the process, even with the extra difficult weed removal they pushed through and gave us the perfect results. Just as last time your team made it an easy and enjoyable landscape experience, and that’s why you earned our repeat business!
We have been working with the Travis Pointe Community for a decade now, and are very proud of the relationship we have established with them. We provide maintenance services including lawn mowing and edging, planting bed weeding, fertilizer and core aeration, plant pruning, storm damage clean ups, spring and fall clean ups and winter services.
Below is a recent testimonial their Board of Directors provided to us.
“Twin Oaks has provided outstanding lawn maintenance and snow removal services to the 121 homeowners in the Travis Pointe Condominium Association for about ten years. The owner, account manager and employees are extremely responsive to our concerns and standout from other contractors by their focus on communications and customer service.
They willingly meet with representatives of our community to resolve any issues that arise. Twin Oaks thoroughly understands our contract specifications and complies with the requirements in a very professional manner. Their management and employees are conscientious, polite and friendly and are a pleasure to have work in our community.
Our satisfaction with Twin Oaks is best reflected by our award to them of a new three-year contract for lawn maintenance and snow removal services that begins April 2014.”
~ Board of Directors, Travis Pointe Condominium Association
“Just wanted you to know I was impressed with the job your landscaping firm did for us. Rarely have we ever seen such professionalism and customer service. It was really quite exceptional. You personally attended to every aspect of our concerns and our neighbor’s concerns regarding the work and the impact of the drainage project. Your crews did such a wonderful job of installing the pipes and putting things back the way they should be. Please tell them that we really appreciate their fine, skillful work. After the job was done, your site supervisor explained everything which was very useful to us. Please consider this a testimonial to your company. We will definitely recommend Twin Oaks to our friends and will call upon you in the future. Thank you very much.”
“Thank you for enhancing our outdoor living space! Our family loves to sit outside especially in the evening and enjoy nature. Our re-designed and improved patio is gorgeous! Our initial planning meeting with Chris gave us the assurance that we were selecting the correct company for the job. Twin Oaks did not present us with the lowest bid but your professionalism truly won us over. Meeting the hardworking and thoughtful, English-speaking crew was a pleasure. Then, arriving home at the end of a long workweek and seeing the gorgeous, custom designed patio completed professionally and on budget was a surprise. Your crew works very fast. Chris and Joe, the follow up Care Visit was unexpected. Who does that above and beyond customer service call in this day and age? You have earned and deserve the success that you have! I have already and will continue to recommend your company to my circle and will think of your crew often and kindly while we enjoy the outdoor space! Thanks so much!”